[fhsm]

> possible that Ross is an inefficient Psychiatrist

I share your uncertainty about the relevance of Google’s market share. It was however clear to me that Ross is a psychologist, not a psychiatrist, working as a psychotherapist.

> Ellen Ross ... a psychotherapist ... her practice, True North Psychology ... “I’m a fairly good psychologist,” she says.

The exact service on offer is central to the more relevant issue of competition among suppliers. The psychotherapy market is increasingly competitive. Hopefully she’s an efficient psychotherapist as the flood of money into that space is likely to require some adaptation.