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by ishbaid
2143 days ago
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We've tested dozens of video conferencing tools and while many are quite good, we haven't found one that's as good and consistently reliable across the globe as Zoom. We'll continue to evaluate new tools and integrate with whichever our users tell us they want. At the moment, they tell us that they want Zoom. |
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Hi Ish, thank you for choosing Daily. We really appreciate it. We monitor our own call quality and reliability, that of all the other API services, and that of Zoom. We think we're making progress towards getting to Zoom's gold standard of call quality and reliability everywhere in the world except China.
We currently have server clusters in seven global locations and are adding three more this month. We're moving all of our calls over to web socket signaling that terminates in the cluster nearest to each user (rather than terminating to AWS US-West-2).
And, most importantly, we're about to ship a public version of our call logging and telemetry tools. This will allow you to look at each of your calls and, if anything impacted the user experience, understand exactly what happened and why.
(China, The Great Firewall, and what you have to do in order not to be blocked some of the time in China is a big topic.)