[jakemcgraw]

I was responsible for administrating an ADT security system for a Los Angeles-based startup (too many hats). Dealing with ADT was an absolute nightmare. Their support agents knew nothing about our configuration. ADT support technicians could take days to respond to a faulty sensor, which meant our operations folks would have to wake up at all hours of the night and check for false positives or disable the whole system. The experience led me to believe that office security systems are ripe for additional competition.

[makomk]

At least over here in the UK, ADT seemed to have an acquisition-based near monopoly in home alarm systems and acted every bit like you'd expect, and I wouldn't be surprised if commercial alarm systems were as bad.

[mountainb]

Reminds me of dealing with Terminex dispatching exterminators to spray for insects in the arctic in the middle of winter when it was -20 deg F. There are lots of these service companies that are fall somewhere between inept and crooked.