[packetlost]

It's almost like Google's product owners have no idea how to build and maintain comprehensive products. If people aren't using a feature, figure out why and can it if it's not being used because of a lack of interest instead of said feature being poorly implemented or maintained.

Does Google talk to anyone outside of their engineering bro culture?

[richardbrevig]

Google Developers video [0] describing exactly how you should speak to users to get feedback: usability tests. This is pretty standard in the UX community. Here's Steve Krug, author of the Amazon top-selling book on web design "Don't Make Me Think," showing how to do it similarly [1].

[0] https://www.youtube.com/watch?v=0YL0xoSmyZI [1] https://www.youtube.com/watch?v=VTW1yYUqBm8

Edit: added Steve Krug video.

[coliveira]

Yes, that would require them to actually talk to customers. This is anathema to their way of operating.

[shadowgovt]

I don't know why you're assuming they didn't do this.