[c00ls0sa]

I work in customer service supervising entry level employees. The amount of power they have at any given time is astounding and it's by sheer ignorance or benevolence that more isn't embezzled en masse or this information isn't used for personal gain. My entire team of newly trained staff have access to your bank account information, where and when your payment was posted by IP, and we can strip 2fa or mobile numbers at whim. This coupled with inexperienced agents often leaves multiple accounts compromised. Having a select few engineers who don't work weekends always helps. We don't train the agents to tell them that they could potentially ruin customers' weeks by pushing the wrong button and it happens way too often to be standard, but as long as investors are happy and banks are good to reverse charges with no penalties here we are. Tech companies are good to throw caution to the wind.