Somehow this minor feature stands as proof for me that Google doesn’t know its customers and doesn’t care. And yet they will be financially successful. Maybe they are too big.
To be fair, this sentence could be valid in regard of most big tech companies. Take for example the ESC button of Apple, or nearly any UI redesigns of Facebook, the [whatever Ballmer's Microsoft used to do with Windows] for Microsoft, and so on.
Having said that, I agree that Google should know better. They base their entire strategy on pure data, but I fear that in this way they are forgetting to factor in things that are not (yet) measurable or measured.
Having said that, I agree that Google should know better. They base their entire strategy on pure data, but I fear that in this way they are forgetting to factor in things that are not (yet) measurable or measured.