[coldtea]

>They quoted me $400 for looking (!) at a just out of warranty macbook with a defective keyboard. I said I just want a new keyboard and I can replace it myself, but they wouldn't sell me one.

Do they regularly sell keyboard replacement parts? If not, why expect them to "sell you one"?

And the laptop was "out of warranty", wasn't it? How does "barely" change this?

[bpfrh]

(I'm not the one who you commented to)

Because we all want to live on this planet for a few hundred years?

I expect a company that produces things to either supply spare parts on demand, or allow a third party to produce them.

Even more so, when the device I bought costs >1000$

Sure, legally they don't have any obligation to do so, but many things are legal but ethically wrong.

[carlmr]

Exactly, and every other laptop company I never had an issue getting spare parts. So they were intentionally behaving worse than average.

[coldtea]

Most other companies have easier case constructions though...

[RealStickman_]

I'm sure it would be in apple's interest and ability to make their parts as modular as possible to make repairs easier if that was what they were going for.

[carlmr]

Then they should revise their designs maybe.

[coldtea]

They have been working well for them though... from bankruptcy to #1 company in sales in 23 years based on such designs...

[carlmr]

Just a new keyboard for a reasonable price, like every other laptop I've owned.

I didn't expect it for free, but a lot of companies want to keep their consumers happy and will fix something that's just out of warranty, especially if it's a part that should last longer than 2 years, like a keyboard.