| That's a poor (and partially false) defense for Google's handling of the Bootloop of Death, for the following reasons: I bought Google's flagship handset online from the Google Store. It was branded as the "Google Nexus 6P", it was shipped to me by Google, and it bricked itself while booting after a Google-supplied Android update. Google provided and managed the warranty. I had one warranty claim with them prior to my phone bricking itself, handled entirely by Google; Huawei was not involved in that claim at all. My relationship as a consumer of a Google product is with Google, not with its contract manufacturer. The Bootloop of Death affected multiple SKUs across different Nexus models. The 5X was manufactured by LG for Google, and the 6P was manufactured by Huawei for Google. The Bootloop of Death was present on both models. If Google has a quarrel with Huawei, LG, or another contract manufacturer over the cost of managing a defect, that's their prerogative. However, I am not party to that quarrel. I am just a customer who bought Google's flagship handset. Google suggested that I contact the nearest Huawei service center...in mainland China. The company took an arrogant "who, me?" attitude toward its flagship handset, and tried to weasel its way out of dealing with valid customer complaints, rather than taking some semblance of responsibility for an obvious problem. > The Nexus phones were these shared branding between Google and the makers (LG, HTC, whoever) This is not true. The Nexus 6P was marketed by Google, not in a shared manner. You're thinking of the Nexus 6, a Motorola-made device that preceded the 6P and was offered in some markets without Google branding. > With the Pixel line, Google fully owns support of the devices, which makes it a bit easier for Google to deal with customer support issues like this. Google fully owned support for the Nexus 6P until the bootloop issue came around, at which point Google changed its policies. Also, Pixel devices have been manufactured by competing handset manufacturers for Google (Pixel 2 phones were manufactured by HTC and LG). The result of my experience is that I will never, so long as I live, ever buy another Google hardware product. Not a single one. I will not buy a Nest Thermostat. I will not buy a Chromecast. If my best friend has a lapse in judgment and makes the mistake of buying a Pixelbook, I will wait for him to leave it on the couch, unintentionally sit on it, and buy him a 16" Macbook Pro as a replacement -- apologizing profusely all the while, unlike Google support which was ostensibly trained not to use the phrase, "I'm sorry." Every time someone tries to defend Google for its handling of the Nexus Bootloop of Death fiasco, I add twenty years to the length of time that the trustees of my estate will prohibit my assets from being used to buy Google hardware products after I am dead and gone. |