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by zoomablemind
2160 days ago
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Congrats on the launch! Question: your site emphasizes a "guarantee of good counselor match". Importance of a rapport and trust between coach and teen (especially) is hard to overvalue. How does this guarantee translate into practical terms? Is it a guarantee to have access to/try all currently available coaches before making the choice, or more like a "money back" kind of guarantee? |
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How it practically plays out: teen members can switch between counselors on our platform if they are not satisfied with their first match. If they don't find a match that is a fit within the first few sessions, we do offer a money back guarantee.
We do also focus in the upfront assessment on gathering the input we need from both the teen AND the parent to make the matches we select higher quality. This input includes goals, needs, specialty areas, interests and hobbies -- among other inputs.