[danaris]

Reading through that second one, while the inciting incident was certainly pretty bad, their eventual response was, to my mind, all that could be hoped from a company in this day and age:

https://www.digitalocean.com/blog/an-update-on-last-weeks-cu...?

They recognized that their processes were too mechanistic and inhuman, and introduced a lot more compassion and open communication into them—and even chose to spend more money on hiring people to reduce ticket queue wait times.

I'd say that speaks volumes in DigitalOcean's favour.