[tsyd]

It happened to me when I bought a new motherboard from Amazon (shipped and sold by Amazon, not Amazon Warehouse nor fulfilled by Amazon). I opened the motherboard box and inside was a 10-year old motherboard.

I knew this was a possibility when buying from Amazon Warehouse but didn't expect it when buying new directly from Amazon.

[DavidPeiffer]

The way Amazon runs things is completely inexcusable. If you can't order directly from Amazon and get a non-fraudulent product, then the whole platform is basically going to a flea market, having all the vendors turn their backs, shuffling product amongst the vendors, and sending normal citizens through to buy what they want.

Any traceability and trust the end consumer would have is gone. Amazon may be able to trace a particular product to a vendor, but that's of no help to a consumer wanting a consistent supply of goods. Amazon also doesn't show if a vendor chooses to opt out of comingled inventory, which would go a long way towards helping end consumer trust.

[FalconSensei]

A year ago I bought a TV (same as you: directly from Amazon). It came with the screen cracked. I asked for a new one... The replacement came cracked. On the reviews, I saw a couple people mentioning that the screen came cracked. They wanted me to send them back by Canada Post, but I said no way I would do that, as I don't drive, and I would not carry 2 55" TVs on the streets. They ended up paying for purolator to pick them up at my place.

I asked for a refund and bought on Best Buy. No problems!