[jjeaff]

So if they didn't like the reply they received, why have they now been reinstated after posting publicly on hn?

Sounds like if nothing is wrong with the policy, then the company is applying the policy inconsistently.

[apple4ever]

Exactly.

Too often these email replies are automated and nobody looks at them. Even more so they briefly look and just say sorry still banned.

Only when it's raised publicly does somebody ACTUALLY look.