[lukethomas]

This is right on. Slack's pricing is based on regular usage, so they have an incentive to keep you distracted (to put it bluntly).

Microsoft sees chat as a piece of an overall communication "puzzle". They have Sharepoint for more persistent information and Yammer for "outer-loop" communication.

My startup (https://www.friday.app/) is based around the idea that there needs to be a "home" for the most important stuff at work that complements workplace chat. It's somewhere in-between Slack and a wiki (which most people don't use regularly).

Workplace chat tools like Slack are wonderful for quick collaboration, but if you over-index here you will run into trouble. That's why Zapier, Automattic, and Stripe have all built their own internal tooling to help.