[lindsayolson]

Hey there - it's Lindsay from GitLab again. You and I connected on Twitter about this very thing.

I wanted to respond because I feel just terrible that you have had such a frustrating experience. :(

You are not wrong when you use words like "snafu" and "broken". If it's any consolation, you are not alone. Unfortunately, GitLab's messaging about this inconvenience got lost for more users than we anticipated. You are a victim of that and I want to let you know: we learned A LOT from this experience over on our side.

Ok, so what do we do about your account? If I am understanding correctly, your secondary email was verified, but your primary email is still NOT verified.

I can confirm that Support just now sent you another verification email that is unlikely to get lost in the mix this time. Please look out for it in your inbox in order to rectify this ASAP.

Again, I hope hope hope that we can regain some of the trust that was lost during this negative experience. Please keep me posted on when you get access again! Twitter: @communitylinds

[vorpalhex]

Thank you for reaching out. It looks like the latest verification email finally.. well did it's thing.