[eatonphil]

I haven't heard of this kind of experience and I haven't exactly seen it either. So I'm curious to hear more. To me it seemed like the biggest thing the field needs support in is messaging and positioning. There wasn't really an aspect of bossing around.

[designium]

I agree. Most of the "best PM advices" are usually related to B2C facing products. How about PMs who develop tools for internal use? I think the recommendations also changes - not from the point of "know your customers" but the nuances and what to pay attention and even measuring results are different than B2C consumers in general.

[hitekker]

> PMs who develop tools for internal use.

You're thinking of a TPM, not a PM.

https://blog.tryexponent.com/pm-vs-tpm/

[FindMySocks]

I'm pretty sure the delineation of the PM and TPM roles is not internal vs. external customer facing, but where your main skills lie in terms of what you're handling.

PMs are usually more upfront in understanding the customer and the business needs. Whereas a TPM, is more behind, understanding the customer but moreso managing the tech teams and solution architects to deliver the proposed solution.

However, the PM role is fickle, and seemingly no company does it the same as another.

[crandycodes]

If the field just needs messaging and positioning info, you're good. In my business, customers usually assemble a bunch of our products (and potentially competitors) together into a solution. We usually have 3-4 different options for each flavor because folks want to optimize for different things or have different opinions/skillsets in their org. It's effectively impossible to be clear 100% of the time for all those permutations, so you really have to be accessible to the field to help clarify when it matters. 99% of the time they handle it, but that 1% that they can't are often because it's a complex, demanding customer that also usually means $$$. In my business, the top 10% of customers can easily drive 80% of your revenue, so it can really matter in the end that the field WANTS to work with you, and not pursue a more accessible alternative.