[bananaface]

I don't really agree with the premise. Sales by definition exploits the fact that the consumer can't differentiate between products on their own. That leaves a lot of leeway for broken software and misleading marketing.

I don't think companies choose to make bad software as a tradeoff. Salesforce had enough budget to build out those features and not be terrible. I think in general, when software is bad it's because the company wasn't able to make it good. And I think the distinction between those categories is important.