Nonviolent communication seems to be reasonably popular here, but I must admit that that quote comes of as extremely condescending and manipulative to me.
I have found it helps assuming kindness and sincerity from the other end. When this works, it works well.
I was reminded of this thought: "No matter how considerate you are, or how much effort you put into avoiding my triggers, the total freedom in the world does not increase until I learn to release the grip they have on me." (https://twitter.com/RichDecibels/status/1197769030880419841)
I was reminded of this thought: "No matter how considerate you are, or how much effort you put into avoiding my triggers, the total freedom in the world does not increase until I learn to release the grip they have on me." (https://twitter.com/RichDecibels/status/1197769030880419841)