[plus]

While that's unfortunate, I think it would be best if you re-calibrated your expectations. The Pinebook Pro is not a consumer product; it is an enthusiast product being sold with minimal profit margins. The PBP is produced in China and shipped out from Hong Kong in batches rather infrequently (maybe about once per month). To the best of my knowledge, they don't really have a "customer service" team. Taken together, these things obviously do not lead to an optimal consumer experience, but this is to be expected for such inexpensive low-volume niche products.