[hedora]

> Have you tried building a pagerduty in house?

Yup. Took an afternoon. I was being cheap, so you had to give it the name of the cell phone provider along with the phone number.

Most of what pagerduty does was unnecessary for the use case, so the clone was really simple.

Also, pagerduty is harder to manage than the clone (it just had a single text file with a line per user), again, for that use case.

So, time saved is negative per user. However, the clone probably would have been harder to admin over time. It might have needed about a developer-day per month.

Most enterprise tooling I’ve seen is really about shifting work between cost centers. It’s hard to model that in a simple calculator.