[pgtruesdell]

I used support via iMessage, and the support rep ran me through one reset cycle and basically said "that sucks" and got me set up with a return. This was approximately two weeks ago, so I wonder if their policies are evolving?

[balladeer]

Is there an iMessage support for Apple? I never knew that. I only see website chat and phone (call back) options in India.

[ROFISH]

Same. I finally found the time to get it fixed, and I used the iMessage chat. After going through a reset and answering some basic questions (version numbers, etc.), they just sent me a replacement.

I had the AppleCare and paid via Amex, the latter which gives me a longer warranty.