[hadem]

I have been through this exact process as well. Mine started to make the rattle noise and I used the chat support to get a replacement sent. Your credit card is "charged" in the event you don't send the broken headphone back. The charge is reversed upon Apple receiving the broken headphone. My replacement was free.

[FireBeyond]

Sucks if you don't have a credit card.

And also sucks as a warranty experience. Every other large company I've dealt with similarly (Amazon, Dish, Comcast, to name some) ship your replacement, and say that the return is due back to them within 30 days.

They don't charge (or even pre-auth) your card for you initiating a warranty replacement. I'm mind-blown (or maybe not, this is Apple) that people find this acceptable.

[neskiredk]

Sucks if you dont have a phone. Sucks if you cant read.. etc.. There are some requirements you are expected to meet.

Buying a product online and replacing online requires some kind of wiretransfer. Creditcard or Payment card is the solution for all your woes. Don't fret.

[FireBeyond]

> There are some requirements you are expected to meet.

> Buying a product online and replacing online requires some kind of wiretransfer.

Except it entirely doesn't: I've exchanged a faulty $3,000 camera on Amazon and they overnighted the replacement, and said that if I didn't return the faulty one within 30 days they'd charge me. They didn't pre-auth or hold funds.

Dish waits a month after I send back their DVR before even attempting to charge me for non return.

On warranty goods, when you are close to the richest company on the planet, "holding" customer funds on faulty warranty replacements is asinine and not at all "customer-centric".

Personally, I am unaffected. It makes this no less satisfactory.

[zaarn]

Atleast where I live I would just have the charge cancelled by my credit card provider. Risk of shipping in cases of warranty is on the seller/manufacturer, Apple shouldn't be abusing customers like this.