Hacker News new | ask | show | jobs
by pcr0 2172 days ago
As a user with a $19/year Google One subscription, I find Google support quite easy to reach.
3 comments

Unless you get auto-suspended and end up receiving non-answers as explanations until you drum up enough twitter attention for a non-outsourced support employee to revert the decision and say "We identified an error that automatically suspended your account and have resolved the issue" a week of frustration later.
I also pay $dollars/year for Google. Turns out, when you start paying people money, and it becomes a legal liability for them to screw up, they act...better?

I have a one-click button to download all my data from Google (which turns out to be an absolute pain because it's in the ~100s of GB range).

Yeah, good luck with that button after they've pushed theirs first.
But will they still treat you that way after an errant classifier puts you in the wrong bin?