[thu2111]

The problem with JIRA is the culture that it encodes and enables. It's rooted in the belief that programmers are factory line workers who aren't smart or organised enough to keep track of their own work, so invariably control of it gets assigned to a "project manager" who then spends far, far too much time engaged in busywork. You end up with hard-coded workflows that don't match how people actually work and the people who need to actually use the workflow get frustrated.

Fundamentally JIRA is an over-grown bug tracker. A bug tracker should be designed, built, administered and used by programmers and only programmers. Project managers should not even have access to it, in my view, let alone try to use it to create reports or control the team.

Typical problem I face in my JIRA shop: there'll be no way to move a task straight from "to do" to "done". You have to move it to "in progress" then "in review" then "in qa" then "done", even if in fact, the ticket just tracked the need to do a quick code cleanup that happened to get done as part of some other task. There's no justification for this type of thing beyond over-empowered project managers.

[fredfjohnsen]

You believe that Jira has "encoded" that culture in your company, not that your company has encoded it's crappy culture in your Jira implementation? Please see: https://en.wikipedia.org/wiki/Conway's_law

[thu2111]

Yes, "encoded and enabled".

I saw how that culture evolved over time as the company got bigger. It didn't start out that way. JIRA was once a bug tracker for us. It became a some sort of flowchart madhouse with horrifically convoluted processes around it. Partly yes, because the company felt a need to hire project managers, and partly because the tool existed and therefore there was something for them to fiddle with all day. If they didn't have the tools to create over-engineered processes, it would be less likely to occur.

At some level, yes, JIRA just enables problems, it doesn't directly create them. On another level, its whole structure encourages that way of thinking.