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by AJRF 2170 days ago
He does refunds, I got one from him, after a very short delay. I got the feeling it was a pain in the ass for him to do it, but he did it anyway.

I later resubscribed at a higher price (I am fickle and decided I did actually want to use the service) - which I wouldn't have done had the customer service been poor when I asked for the refund first time.
1 comments
idlewords 2170 days ago
It's not a pain in the ass at all; for Stripe it's a single click operation for me. With PayPal it requires a brief trip to their site.

Glad you decided to come back!

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AJRF 2169 days ago
Great to hear I didn't put you into too much difficulty!

On reading my comment back it seemed a bit snarky - just want to be clear to all it was nothing Maciej said in his emails around the refund that made me think it was a pain to do - he was perfectly accommodating - I just personally assumed that it would have been annoying admin to issue the refund.

Thanks for making Pinboard Maciej.

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