[c1c2c3]

I like pinboard but when I had problems with my archival account a couple of years ago I didn't receive any response to emails even though I chased for months. No longer subscribe but would love to find a similar alternative. Maybe poor customer service is the reason for the number of active customers dropping off.

[stavros]

I run www.historio.us and I reply to emails :P

[idlewords]

He does! And unless I'm wrong, historio.us has been around as long as Pinboard but never gets half the HN love.

[StavrosK]

Most of that is on me, I haven't given it the love it deserves, but I'm currently rewriting it and will be modernizing it, making it responsive, and adding new features.

[idlewords]

Enjoy, and congratulations on running a long-lived solvent business that actually answers its email.

[StavrosK]

Thank you, and likewise, congratulations for running a long-lived successful business!

[serf]

replying to a goading competitor rather than an honest now-former customer with a legitimate complaint strikes me as a real classy business move.

just my opinion.

(i'm a customer, I love pinboard, and this affects nothing as far as i'm concerned.. I haven't ever needed customer service -- it just strikes me as rude.)

[toyg]

> poor customer service is the reason for the number of active customers dropping off.

I've had a similar experience. Last year the site just wasn't working when I needed it, so I did not renew and moved to Larder.