[hbogert]

I think it's pretty brave telling the world that you didn't think about a problem with common knowledge and went full engineer on this. I mean, I think at least 10% of us here could've hypothesized that they might be asking the user for a review. Even if that was not-done at that time, they should've just used the b&n app from the beginning and not after the multiple days of escalation.

Probably all due to the stifling effect of a single character email

I do get it though, in my own company we constantly compare ourselves to the competitor, but we never actually do a competitor analysis, it's like we're scared or something to use their product.