[yomly]

Having actually worked on a handful of "sev-b" tickets I really don't think the "?" is a big deal.

Jeff's email is public and the original correspondence is copied in unchanged.

I'm not even convinced Jeff sent it as I don't think Jeff reads his public email. At a company of size > 100-1000 I don't think the CEO really has the bandwidth to stop and offer insight into the nature of the problem - does "please look into this" or "forwarding" or "cc xyz" or "?" really add much value?

In hindsight they were mildly fun - the forward chain would create a chain of accountability, starting with Jeff to Diego all the way down to an L4 in their 20s to fix a customer problem - each with their neck on the line but without much influence to solve the actual issue at hand.

It really was less an email and an alternative ticketing interface.