[otterlicious]

Grandma isn't going to YouTube and looking up the "Holy Trinity Church Sunday service", she is just clicking on the link the deacon sent her. As long as the page it sends her to has a play button like her VCR remote she will be fine.

[dyingkneepad]

This is true for the majority of people, but not everyone. If my mom gets to a page she has never seen before, even if it's as simple as clicking the "play" triangle in the middle of the screen, she may be confused and ask for directions before proceeding.

[CarbyAu]

You reminded me of my own mom.

My mother (diagnosed schizophrenia in the '70s) tried to get to her webmail one day, but the ISP had moved the page. She got some generic 404 message like: "We couldn't find the page you were looking for."

She immediately spazzed out asking who the "We" was and how did they know what she was looking for!?? She shutdown the computer and many years later, to this day, will not use a computer. So yeah, some people handle disparities in user experience better than others, and mental health is a thing in the population at large.