[moonchild]

While you're here, can I ask: the integricloud main website says:

> with our fully redundant power systems, uptimes generally exceed 99.999% with overall availability typically at or above 99.9%

Do you have an SLA or other uptime guarantee?

[tpearson-raptor]

Nothing formal, but if the service itself does go down (i.e. your VPS drops and can't be restarted due to a service problem, or connectivity fails, etc.) refunds / service credits would be issued. We really haven't encountered this enough to have a formal policy as of yet -- the redundancies we use are quite good.