The OP states they've spent "hours" on the phone with Target, which has already more than obliterated whatever slim profit they made on that $1000 gift card (commissions are around 5%).
On average, using up 10 hours of employee time in a big company paying people to act as support will cost the company 10 hours of pay, plus overhead. It's not frutiful to examine it as 0 0 0 0 0 $30000 0 0 0 0.