[miguelmichelson]

If you are looking for an integrated solution with many other features than only chat to build your support/sales/marketing pipeline take a look at https://github.com/chaskiq/chaskiq

And agree with you, being on development of a chat solution over the last two years I've realize that the AI sucks big time for chatbots no matter how hard we try they will never have the human touch. that's why I have avoided the NLP integration as much as I can. This lack of human touch is the reality of any chatbot that does NLP, sentiments analisis, etc.. they simply fail. I have tried xatkit and I could not establish a proper dialog either.

In that sense I've implemented in chaskiq some sort of path selector / decisional steps that you can compose for further routing assignment to human agents, and that works very well.