[globular-toast]

Reminds me of a story I saw on here about restaurant staff using a physical whiteboard marker to cross bookings off on the screen because the software didn't do what they want. Maybe someone can find the story (I can't).

Users will always find a way to do what they need to do. The challenge is in finding out what they need to do because most of them would rather come up with their own solutions than come to the developers with a fully-specified feature request. I think this is why spreadsheets are so popular. They are never the best tool at any job, but users can bend them a million ways to do what they need to do.

[parliament32]

https://javlaskitsystem.se/2012/02/whats-the-waiter-doing-wi...

[to11mtm]

Some places just plain don't care what the end users want. The worst version of this is when you're stuck in a shop where features are very obviously only dictated by managers. You can usually tell this is the case when the manager insists on being a MITM for all communication.