[philipkglass]

It's hard to stay in business offering a product that touts "fewer features, but smaller memory footprint and snappier UI response" vs. its competitors. There are a few exceptions to this rule, but they are exceptional. That's why organizations pay for big, slow Slack instead of using fast, free, svelte IRC clients.

[jonhohle]

In other industries these are things that become commodities. They aren't thrown out and replaced with something new, the business move into a different phase (or shed that business to someone else willing to take the role).