[bachmeier]

Just to be clear, I wasn't suggesting you should have a better free plan, I was wondering why you have one at all. Free users are expensive and a hassle and I'm skeptical that you'll acquire a lot of paying customers that way. I can't claim to have any idea about the inner workings of this market, though I've spent a lot of time looking at the options in this space. There are plenty of free options for those without the cash to pay $8/user/month. Your free plan isn't particularly compelling.

[doppel]

I imagine the free plan also doubles as a trial for a paid subscription. Moving issue trackers can be a hassle, so having unlimited time to test out the workflow and features for a small team or project makes good sense, and if you decide to switch it should be easy enough to upgrade.