[tomrod]

Two thoughts:

1. In my experience, I worked with a group that was adversarial until we began to use video conferencing and could see each other. The relationship became better after that (it was an internal validation group that was in another location). We could see each other and no quality of work was impacted. We ceased to be each other's boogeyman.

2. Many folks experienced video conferencing the first time at the start of the coronavirus pandemic, which is not representative of normal times.

I reckon that this singular view isn't capturing a lot of things.

[12bits]

Regarding point 2

“Canadian research on "computer-mediated communication," begun long before the current lockdown, shows video chat is an inadequate substitute for real-life interaction. The real thing, dependant on non-verbal cues, is extraordinarily more effective in creating rapport and getting ideas across.”

[havelhovel]

The article is deliberately vague on actual research, and it appears that “computer-mediated communication“ may only be referring to Roghanizad‘s 2017 paper on email communication.