[tchaffee]

My current Dell XPS had the pretty common battery swelling problem but within months of purchase. On previous models they replaced it for free but they stopped doing that. So add a possible battery replacement to their list price if you still want a Dell. Based on my experience with customer support and this battery issue this will be my last Dell. I'm looking at Lenovo for my next laptop.

[nmstoker]

If this happened within a year I would simply insist they replace the battery under warranty and highlight that there was no element of discretion about it. They would do it.

[tchaffee]

I did insist. I don't remember the details anymore because it was a couple of years ago. I would have taken them to small claims court over it if I had been in the US but I was overseas long term. Either way, they have lost a customer who has bought many of their laptops over the decades. Over a $100 battery that clearly had a manufacturing defect.

[BTBurke]

Same thing happened to me. Hours and hours on the phone for battery swelling which was a known problem.

I was overseas at the time and they dragged the process out long enough that eventually warranty was up and they told me they wouldn't replace it.

I replaced it myself but I'll never buy a Dell again and recommend others go with Lenovo.

[sk0g]

I had this happen ONE DAY before the year of purchase was up on an XPS 15 9570. Very glad I messaged Dell Support straight away, as they ended up replacing it for free without much pushback.