[boopmaster]

I am a Comcast employee myself, but these opinions are my own:

I appreciate your comment as you clearly and accurately frame that good people work there, Comcast earned its reputation with its actions, and that there may be competing interests / morals at play.

I can’t predict the future to say what wins out, but I feel like there are competing interests at play internal to the org. There are the business/markets, and then there is technology, products and experience pieces too.

an aside: I am somewhat disappointed to see a HN thread so populated with groupthink “Comcast is bad!” I’d expect that on theVerge comment board or YouTube comments. sigh

Anyways, I hear that the wake up call was probably about the time that the time warner merger fell through. I haven’t worked for them that long. It takes time to shift an org as large as Comcast to come to terms with the public’s resentment. I can say that, in my experience on the inside, the fundamental attitudes are very consumer friendly. I’m on the tech/product side of the house and we just want to make great stuff. Reliable, scalable entertainment and home automation kind of things, ya know? Comcast strives to be an admired company. So yeah, guess its work is cut out for it! Everything is designed today with accessibility and privacy at the outset. There’s a massive amount of truly brilliant engineers, developers, QA folks etc. working there. Not saying your distrust in Comcast wasn’t earned, however I believe conditions are not what they once were, thus some negative sentiments may be outdated today.

[rapnie]

I am sure there are some good people working at your company, and you may be one of them. But that is not really relevant here. It is the actions of the enterprise as a whole that count.

> I am somewhat disappointed to see a HN thread so populated with groupthink “Comcast is bad!”.

What I see in many comments is specific reference to cases where Comcast betrayed the public's trust. You can call it groupthink, but I get the impression the bad rep is well-earned.

Trust leaves on horseback, and comes back on foot. More work to do to convince those who doubt you. Happy to hear you are working on that.

[zenexer]

> an aside: I am somewhat disappointed to see a HN thread so populated with groupthink “Comcast is bad!” I’d expect that on theVerge comment board or YouTube comments. sigh

Is this really surprising? You do go on to acknowledge the “public resentment.” In the tech industry—HN’s specialty—Comcast certainly seems to be widely regarded as an evil beast with no conscience.

That’s an entirely anecdotal observation, but many of the comments in this HN thread are not: they frequently link to evidence, while Comcast employees chime in to say, “internally, it’s not like that anymore.” It’s great to hear that’s what it looks like on the inside, but given Comcast’s history and HN’s general skepticism, that’s going to be a hard sell without solid evidence.