[luma]

Comcast has had a pretty poor track record w/r/t their statements of what they do or don't do versus reality, and this goes back well over a decade (see: denials of Sandvine deployment).

I personally was impacted by this behavior after having my internet service deactivated due to going over bandwidth caps (which reportedly didn't yet exist) and it was one of the most Kafka-esque corporate experiences in my life. My internet was being deactivated because I violated a policy which they repeatedly stated didn't exist. Several months later those caps actually became policy.

I ask this with all sincerity: why should we believe Comcast?