[kebos]

Zoom has great video and audio. I think good echo cancellation, video that copes well with the network, lower latencies - we don't experience that directly but the after effect is you feel subjectively better about the experience.

I think picking each part of the UX apart is secondary to making the key feature work well.

[rjmunro]

Absolutely. The other big innovation is you can see who's making a noise in the call in the list of participants and mute them.

The UX is terrible, and totally not their strong point. When you install it should have a test my audio and video thing, and set use computer audio as the default meaning you never have to see the "join with computer audio" thing ever again.

Joining with a phone is useful for people without a computer, but the main UI doesn't need to mention it, the details are in the invitations.

[robbrown451]

Considering the number of people using it, addressing those (considerable) UI glitches is worth talking about.

People video chat with non-technical people (elderly parents, etc) and it really sucks when you have to go through these sort of awful experiences just to get two people communicating.