[newmnhn]

I've had a rough time with GrandPad. Tried to set it up for a family to use during covid, the mother is in her 60s and pretty competent with tech - they use iPads, Kindles etc just fine. We tried to change the registration of the GrandPad from her billing and they said they needed to ship us a whole new device. Then they said they could just ship a new sim. So anyway she's gotten the new sim in the mail and has had such a frustrating time with it & can't get it to do video calls. She's wanting me to take it back.

The whole idea was that it would be simple enough that her son with Down Syndrome could use it to keep in touch with friends. He's smart, he can use gmail, but he can't use this thing.

Honestly my perspective on them has been that it's a cheap thing, UX is a real mixed bag, customer service not great, & I deeply regret losing the time we've spent trying to work with it vs exploring other solutions. Ugh. I even don't want to go pick it up to try and deal with it from my side.

Glad you have had a better experience, but let's just say it's not universal!