[soccerdave]

These statements are so true. When our company had billing issues with in-app purchases, there were plenty of times that we wanted to refund people for their purchases and we had no way to do this on both Apple and Amazons platforms. We had to send them to Apple and Amazon customer service and we never knew if they got help or not. Google on the other hand actually made it very easy for us to find someone’s purchase and issue them a refund, but even with Google you are very removed from the customer and can’t directly contact them or find out much about the customer.