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by minibronco88
2191 days ago
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Coaches interact with the members every day. The vast majority of our coaching touchpoints are asynchronous -- either checking in or replying to members via SMS, or configuring member's daily plan (step goals, exercise videos, lessons, etc.). As you can imagine, we've spent quite a bit of time building out tooling on our back end to scale the coach to member ratio while still being able to provide personalized, human service. |
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