[jki275]

So a person at the company offers to help you, and your response is to call him a criminal while he's trying to help you?

Come one now. Don't be absurd. It's very likely there's a mistake in a database somewhere that needs to be sorted out, not some "criminal" behavior.

[throwaway413]

I actually thanked him for his help.

The company’s repeated actions are indeed criminal - it is illegal to not comply to unsubscribe requests, and I’m clearly not the only one here who has experienced this.

It isn’t some one time slip up. These things are designed, implemented, and signed off on.

Edit: not to mention, my account 1) has been deleted and 2) is still receiving emails. How much more info do you need from me? Anyone who matches that criteria is also clearly having the same issue.

Regardless, it’s hopefully resolved now, and I appreciate that. All I want is to stop getting freaking Triplebyte emails.

[jki275]

You “thanked him for his help” at the same time as calling him a criminal.

No, it’s not generally criminal to make a mistake, and you’re assuming everything else you’ve written.

[throwaway413]

Ok, can you please quote where exactly I call him, Guillaume, a criminal?

If it wasn't clear, what I was meaning is that the behavior of ignoring unsubscribe requests is criminal. The "this" that he and I both refer to - being the event at hand.

I do apologize if that is unclear. I stand by the fact that ignoring opt-out requests in a timely manner is indeed illegal as defined by the CAN-SPAM Act [1].

> No, it’s not generally criminal to make a mistake

I disagree with your statement here, and actually, this is a perfect example where yes, it indeed can be criminal to make a mistake, if that mistake is failing to oblige by your users' opt-out requests. Even more so in the EU than in the states.

Mistake or not, I was at a point of frustration, having attempted to unsubscribe many, many times now, with and without the help of their support dept, to where I felt the need for this post as well as the language used.

And again, I'm just happy and appreciative it's resolved for myself as well as anyone else in that situation. I hope you have a good rest of your week.

[1] Overview of Act - https://www.ftc.gov/tips-advice/business-center/guidance/can...

[jki275]

You're confused about criminal and civil code, making a mistake in such as you claim is a civil, not criminal violation.

So don't make up stories about things you don't understand because you need to be a crybaby on the internet.

[dang]

Please don't cross into name-calling. I appreciate that you were standing up for someone you felt was unfairly treated, but please make sure to stay within the site guidelines while doing so.

https://news.ycombinator.com/newsguidelines.html

[throwaway413]

You’re right on civil vs criminal, I did confuse those two. I was using the definition of criminal describing an offense against the law. Now I know, thanks for pointing that out!