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by chintan 2187 days ago
Here is my anecdata on Apple Pay and why I stopped using it altogether:

Once I used Apple Pay from my phone to pay on a third-party website, it showed a nice popover on Safari and it automagically used my address from my info as the SHIPPING address. Neat but the address was my old address, so I edited and changed the SHIPPING address to my new address. I press OK. Then Checkout.

I see that order was shipped to my old/incorrect address. The vendor said this is the address they received. I remember changing and updating the address on the APPLE PAY popover.

I called Apple as I had entered the correct address on APPLE PAY popover, they said may be the website vendor implemented it incorrectly, there are millions of websites using Apple Pay and they CANNOT/DO NOT check those integrations. This was a breach of trust. I entered my information on a pop-over shown on Apple iPhone by Apple iOS and not the third-party website.

Bottomline: Either Apple takes full responsibility of the data entry or leave it to third-party. Else consumers are stuck in limbo

2 comments

Why haven't you updated your billing address to match your new shipping address? Doesn't that mean your potential statements are getting sent to your old address?
It is not necessary that my billing and shipping be same. I might order to ship elsewhere
Would it be better if Apple required you to enter your addresses in a web form exposed by the third party instead of hiding the form behind a slick interface?