[dougmwne]

Go round up every elderly family member you have and teach them and all of their friends. Tell them you have a work project they can help you with. Interview them to see if there's some new capability they would want their phone to have. Then teach them how to use the new app or solve their issue. Try to do this all over the phone (don't give your elderly family the COVID) and guide them through it without being able to look at their phone screen. I give this advice because you are already highly technical and communicating with the engineers should be pretty easy for you.

This might sound a bit silly, but there's a significant overlap with your new role. You'll be needing to work with a lot of people with a vastly different level of technical knowledge. You'll need to do this without a guarantee that you'll get much face to face time with them at all. There will be limits to your client's attention span and willingness to participate. Your patience will be tested. You will be doing your best to communicate with each other, but it will be like ships passing in the night.

It's also a hugely rewarding role, in my opinion, since you will be helping to shape a client's future success with the product in a big way. Congratulations!