| You won't find the tools or processes for this in a downloadable form on a web site. The things you'll need for this sort of job are things like: * Clearly explaining highly technical facts and concepts in an easy to understand manner * Reading people to understand their motivations, needs, and expectations * Setting clear boundaries and communicating them early * Connecting with the people you're working with and getting them to like you even if you don't really like them * Consistently presenting an appearance of calm, control while simultaneously being excited and enthusiastic * Learning the map of the organization and discovering who can help you, who is a waste of time, and who will actively oppose you * Listening to bad ideas or ideas you fundamentally disagree with and handling them without being dismissive, possibly even going along with one because it gains you a position or relationship of value All those things while being knowledgeable about your product or solution. |