[wysewun]

I just can't commit to changing my whole email address and be locked into a service that can increase charges at anytime with no export ability.

I'd much rather this be an app that sits on top of a standard mail server.

[julienbourdeau]

Look at what they did for the last 20 years for Basecamp and other product. It doesn't seem very likely that they randomly raise prices for existing customers.

[cassidyjames]

They support MBOX exports and have expressed that they will support custom domains. Between the two, it’s hardly lock-in; you can export as often as you like and keep your address.

[arsenico]

Point with the whole Hey thing, is that they've gone a step beyond the client of an email server. And that's the beauty of it. I am all in for Basecamp, and will definitely try Hey, as email has gone from worse to terrible for me over the past 5 years or so.