[dietsche]

create a text file, and write down every piece of information you hear. server names, where documentation is, who knows what, etc...

I simply call mine "life.md" .

This will be invaluable because you won't have to ask twice about a piece of information that you've learned because you'll already have it written down.

[rgblambda]

I second this. People get very agitated when having to repeat themselves.