I think this is just normal for big financial institutions. The small ones just break the rules or haven't been audited yet. The regulation is very suffocating.
They've had their case review team on leave for 3 months. Paypal knows that some percentage of all cases under review are legit. Yet they chose to close the department. My friend is foetunate to he some savings but what if he didn't? And what about others? What about opportunity cost of missed investments and interest?
They shut the fucking door knowing this.