[renewiltord]

This explains why so many people have trouble with Kickstarter and I love it. I think these things are not for you. You have a lower risk tolerance and strong quality requirements for your customer experience. I think there were adequate signals that these were not going to be met, but if I ever do something like this I'm going to make it even clearer that this is early-access tool for the community and there are lots of failure points.

Honestly, I suspect this experience is just not for you, man. It's like when we funded the glowing plant on Kickstarter, or the smart mattress topper that became Luna and then Eight, or funded the development of neovim. Sometimes it works, sometimes it doesn't. These are people experienced at doing a thing but not all the things around the thing. There's going to be drop-offs.

I really wish there were a way to just say "If you have normative expectations, go elsewhere". I really want to be able to participate in this specific subsector of the economy without the general-consumer folks increasing costs because I'm willing to accept lots of cut corners on beta products and they want all the trappings of working with folks.

As an example, one of the things I bought they took two weeks to respond to me (it was a combination GPS/Glonass/Galileo antenna for cheap). That's okay for me. It took months to arrive with many delays every few months. That's also okay for me. I don't want them to hire more folks to ensure they can respond to everyone. I don't want them to hire more folks so they can manage the customs hassle. I want them to be able to validate the product itself because I want more of that product.